Parents arguing on the playground; hockey parents yelling at refs; a couple getting into it at the grocery story – What do you say when you feel compelled to intercede in a public display of anger or angst.

couple arguing near kids

 

I talk with Al Coombs on CJBK – when he was stepping in for Mike Stubbs on CJBK’s First Thing – with a few pointers on when and how to speak up when you feel compelled to intercede in someone else’s drama.

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Large com­pa­nies have pub­lic rela­tions depart­ments to han­dle their com­mu­ni­ca­tion crises, but reg­u­lar folks don’t.

Often they are caught in a dilemma of think­ing: ‘what do I say in this sit­u­a­tion?’ or ‘how should I respond to that?’

With­out the skills to write nuanced copy or craft the per­fect ver­bal response, they can be caught short and end up look­ing bad.

Thurs­day morn­ings at 7:20 a.m., Jill Ellis-Worthington, Chief Com­mu­ni­ca­tor for Write.On Com­mu­ni­ca­tion Ser­vices, chats with Mike Stubbs on CJBK’s morn­ing drive show to dis­cuss how to han­dle Per­sonal PR problems.

Jill helps lis­ten­ers with their com­mu­ni­ca­tion issues by apply­ing the prin­ci­ples of PR to every day issues.